Service Delivery Manager - Utilities

Ready to drive service excellence and client satisfaction at scale?

Join a technology services provider recognised for delivering IT infrastructure, cloud, and managed services across diverse industries. With a reputation for reliability and customer-focused delivery, the organisation continues to support enterprises in achieving operational efficiency and long-term success.

The team is hiring a Service Delivery Manager to oversee client relationships, ensure service-level agreements are met, and manage the performance of delivery teams. The role will focus on maintaining high service quality, driving continuous improvement, and aligning operations with client objectives.

Lead with accountability, deliver with impact. Apply now!

Responsibilities:

• Manage day-to-day operations of 30–40 engineers across multiple countries.
• Lead monthly service reviews with customers and weekly IT Ops meetings.
• Act as the key customer contact for service delivery matters.
• Drive operational performance, ensuring service levels are met or exceeded.
• Provide leadership, mentoring, and support for engineers.
• Be on-site in Toulouse 3 days per week (flexibility included).

Skills/Must have:

• Strong background in Service Delivery, Operations, or Team Management.
• Proven experience managing large engineering teams (30+).
• Excellent communication and stakeholder management skills.
• Strong organizational ability to handle day-to-day delivery and customer demands.
• Fluency in English; French is a strong advantage.

Benefits:

• Profit-sharing and incentives linked to company performance (around 50% of a month’s salary in recent years).
• Access to share ownership plan.
• Holiday bonus (1% of gross annual pay).
• Company mobile phone with business line.
• Luncheon vouchers (€9.50, 60% paid by company).
• 50% coverage of public transport/bike passes.
• Bicycle allowances for commuting.
• Mutual insurance with company contribution (children included).
• Works Council benefits (€200/year).
• 25 days paid holiday, 10 RTT days, plus seniority-linked extra days.

Salary:

• €70,000 package