IT Support Technician (Level 1)

Introduction:

Serco is a leading Space Services Provider with thousands of skilled professionals supporting more than 50 space missions for over 10 Space and Government agencies worldwide, including ESA and NASA. We deliver space capability across the full lifecycle — from satellite testing and launch services, through LEOP and spacecraft operations, to space surveillance, data management, and downstream application development.

Now, we are looking for Level 1 - IT Support Technicians to become part of this mission. In this role, you will support operational activities for a key customer within Serco’s European Space division, helping maintain the operational readiness and availability of the Galileo Service Centre backup infrastructure in Toulouse.

Your Mission:

Your work will directly contribute to keeping Europe’s satellite navigation services resilient and secure. From daily system checks and alarm monitoring to antivirus updates, intrusion-detection signatures, and L1 maintenance, you will be part of the frontline ensuring systems remain healthy. When incidents arise, you will support troubleshooting by extracting logs and operational evidence, helping restore services quickly and safely.

What You'll Do:

• Continuously monitor, control, and log the status of the infrastructure, ensuring timely reaction to alarms and discrepancies in line with operational procedures.
• Support and execute both planned and emergency handovers, ensuring seamless takeover and restoration of services.
• Ensure service continuity in case of an unplanned handover.
• Perform all L1 preventive, corrective, adaptive, and perfective maintenance activities and escalate to L2/L3 when required.
• Ensure alignment with the configuration, updates, and changes applied to the prime infrastructure, maintaining operational consistency and readiness.
• Prepare and submit operational reporting covering performance, availability, anomalies, and activities.
• Participate in review boards and implement corrective actions.
• Perform continuous analysis of operational data and trends to propose improvements and support ongoing optimization of operations.

What You'll Bring:

• Ability to follow procedures precisely while monitoring complex systems in real time, ensuring immediate and correct reaction to alarms and operational events.
• Learn and apply handover procedures, quickly understand configuration states, and reliably execute or support both planned and emergency shifts of operations.
• Provide hands-on technical competence (basic IT, networking, system administration, hardware handling) to perform Level-1 maintenance tasks, run checklists, collect logs, conduct resets, and escalate appropriately.
• Demonstrate a structured problem-solving mindset, classify and document anomalies, follow investigation workflows, and support incident resolution with traceable evidence.
• Bring curiosity, initiative, and analytical thinking to identify inefficiencies, propose improvements, learn from trends, and help evolve the operational environment.
• Demonstrate professional proficiency in English; knowledge of French is a plus.
• Be an EU national and eligible to obtain EU Personal Security Clearance.

Technical:

• Understanding of ICT technologies and solutions.
• Work experience in the Space domain is an asset.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

Personality:

• Effective self-management with a track record of contributing to change in complex, demanding environments while interacting at all organizational levels.
• Methodical, proactive, and capable of working autonomously.
• Problem-solving and creativity-oriented mindset.
• Excellent communication skills, including relationship development and stakeholder management.

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.