Material & Processes Engineering Support (M/F)

• *Job Description:**
• Airbus Commercial Aircraft* is looking for a *Materials and Process Engineering Support Engineer (f/h) *to join our *Structure Customer Support* department, a department of about 55 skilled and committed people based in *Toulouse, France.*

You will be part of the *Structure Engineering Customer Services* team, which deals with engineering issues (including aircraft on the ground), supports the safety process by publishing events and actively supports the resolution of major in-service issues. The objective of your activity will be to ensure appropriate support of material and process related topics for efficient and reliable support of flight operations. As a *Customer Support Engineer* (M/F) for Materials and Processes, under the direction of the Product Manager, you will report to the Materials and Processes and Nondestructive Testing Manager. You will be part of a team of 17 people, where we focus on the safety of our products, the satisfaction of our customers and the well-being of people. On a daily basis, you will be in direct contact with our customers and a large number of Airbus stakeholders (Design Office, Repair Organizations, AOG Center, Chief Engineering, Programs, Manufacturing, Warranties, ...). *Your working environment:* The world capital of aeronautics and European capital of space research, Toulouse is a dynamic city in southwest France served by an international airport. Ideally located between the Mediterranean Sea and the Atlantic Ocean and close to the Pyrenees, it offers many opportunities for outdoor activities! Because we take care of you :

• Financial benefits: Attractive salary, profit-sharing and incentive agreements, employee savings plan funded by Airbus, employee share ownership plan on a voluntary basis, with allocation of free shares depending on the number of shares subscribed.
• Work/life balance: Additional days off for special occasions and leave transfer options, a works council offering a wide range of socio-cultural and sports activities and other services.
• Wellness / health: supplementary health and welfare coverage (disability, invalidity, death). Depending on the site: health service center, concierge services, gym, carpooling application.
• Individual development: numerous evolution and training opportunities (catalog of more than 10,000 e-learning courses available in free access to develop your employability, certifications, accelerated development programs, expert path, national and international mobility).

At Airbus, we make it easier and more flexible for you to work, connect and collaborate. Wherever possible, we promote flexibility in the way we work to stimulate the spirit of innovation. *Your challenges:* Working directly with the Operators/MRO (Maintenance Repair Organization), your main tasks and responsibilities will be to:

• Provide the highest possible level of technical services to Airbus customers on material and process engineering issues: painting, stripping, surface protection, sealant, cleaning, adhesives, composite, metal, fasteners, etc.
• Evaluate the financial impact of various in-service problems on operators
• Provide customers with relevant technical information using all appropriate means or media (technical presentations, symposium, Webex,...) to improve their operation
• Provide on-site technical assistance to customers in terms of consulting and awareness
• Provide technical support to customer service departments and other Airbus departments
• Initiate and follow up on updates of equipment and process documentation (Airbus Maintenance Manual, Structural Repair Manual)
• Contribute to the development of harmonized and updated generic procedures for ATA Chapter 51
• Contribute to the technical resolution of problems identified in service.
• Contribute to the improvement of in-service support and propose solutions based on in-service experience for new products and development in collaboration with the relevant design office
• Provide technical expertise within and outside the Airbus organization.

This role involves some travel for business within and outside Airbus so you must be able to travel accordingly *Your boarding pass:* We are looking for candidates with the following skills and experience:

• Technical experience in materials and processes
• Experience in customer/airline support activity
• Experience in airline or MRO maintenance is a plus
• Ability to work independently and manage short and long term activities
• Good personal presentation and communication skills
• Service oriented, customer satisfaction driven
• Interpersonal skills to deal with customers, partners and other departments
• Ability to take initiative to improve equipment and processes
• Negotiation skills in English

Not a 100% match? Don't worry! Airbus will support you in your development plan. Give a new dimension to your career by applying online now!

• **Airbus Commercial Aircraft* cherche un *Ingénieur Matériaux et Procédés* *(F/H) * pour rejoindre son département *Structure Support Client* , comptant environ 55 personnes compétentes et engagées, au sein de la nouvelle organisation du Customer Care Centre à Toulouse, France. *
• * * Votre mission consistera à assurer un support adapté aux problématiques liées aux *Matériaux et Procédés* pour un soutien efficace et fiable des opérations aériennes. *
• * * Vous intégrerez une équipe de 17 personnes spécialisée en Matériaux et Procédés et Contrôles Non Destructifs, où la sécurité de nos produits, la satisfaction de nos clients et le bien-être des personnes sont au cœur de nos préoccupations. *
• * * Au quotidien, vous serez en contact direct avec nos clients externes (Opérateurs/Centres de maintenance) et de nombreuses parties prenantes d'Airbus (Bureau d'Études, Organisations de Réparation, Centre 24/7, Chefs Ingénieurs, Programmes, Production, Garanties, etc.). *
• * **Votre environnement de travail :**
• * Capitale mondiale de l'aéronautique et capitale européenne de la recherche spatiale, Toulouse est une ville dynamique du sud-ouest de la France desservie par un aéroport international. Idéalement située entre la mer Méditerranée et l'océan Atlantique, à proximité des Pyrénées, elle offre de nombreuses possibilités d'activités de plein air ! *
• * * Parce que nous prenons soin de vous : *
• * - Avantages financiers : Salaire attractif, intéressement et participation, plan d'épargne salariale financé par Airbus, plan d'actionnariat salarié sur la base du volontariat, avec attribution d'actions gratuites en fonction du nombre d'actions souscrites. *
• * - Équilibre vie professionnelle/vie privée : Jours de congés supplémentaires pour occasions spéciales et options de transfert de congés, comité d'entreprise proposant un large éventail d'activités socioculturelles et sportives, et autres services. *
• * - Bien-être/santé : couverture complémentaire santé et prévoyance (invalidité, handicap, décès). Selon le site : centre de services de santé, conciergerie, salle de sport, application de covoiturage. *
• * - Développement individuel : nombreuses opportunités d'évolution et de formation (catalogue de plus de 10 000 formations e-learning en accès libre pour développer votre employabilité, certifications, programmes de développement accéléré, parcours expert, mobilité nationale et internationale). *
• * * Chez Airbus, nous simplifions et optimisons votre travail, vos interactions et votre collaboration. Nous favorisons, dans la mesure du possible, la flexibilité dans nos méthodes de travail afin de stimuler l'esprit d'innovation. *
• * **Vos défis :**
• * En relation directe avec les Opérateurs/MRO (Maintenance Repair Organization), vos principales tâches et responsabilités seront les suivantes : *
• * * - Fournir des services techniques de la plus haute qualité aux clients Airbus sur les problématiques d'ingénierie des matériaux et des procédés : métal, fixations, protection de surface, peinture, décapage, mastic, nettoyage, adhésifs, composites, etc. *
• * - Évaluer l'impact financier de divers problèmes en service sur les opérateurs *
• * - Fournir aux clients des informations techniques pertinentes par tous les moyens appropriés (présentations techniques, symposiums, vidéoconférence, etc.) afin d'améliorer leurs opérations *
• * - Fournir aux clients une assistance technique in situ en matière de conseil et de sensibilisation, *
• * - Fournir un soutien technique aux départements du service…