Windows / Linux Service Delivery Manager (m/f)

Job Description:

Are you passionate about digital topics and interested in working within Airbus Defence & Space Digital as a Windows / Linux Service Delivery Manager?

Keen on supporting the full lifecycle of Digital:

• Bids phase with program Lines
• Gather and Prioritize requirements
• Coordinate projects & requests
• Ensure the right level of Services?

You will be part of an Airbus Defence & Space international team implementing and operating Windows and Linux RedHat Operating Systems.

As a member of the Server OS team , you will be based in Toulouse, France and responsible for the efficient delivery of Server run operations in France.

Your challenges:

• Monitor the performance of our externalized run supplier (SLAs follow-up, invoices control, security patching level, problem management, continuous improvement, ...)
• Coordinate technical MFTs in case of a major incident / crisis
• Budget forecast and follow-up (approx. 3m€)
• Monitor obsolescence and lead minor upgrades implementation
• Organize regular surveys measuring our customers satisfaction
• Facilitate the discussion between our customers and our experts or our run supplier

Your profile:

• Steering an outsourced contract: being strong on the contract execution (price, SLA, priorities, ...), while being fair and building trust with the run supplier
• Work under the stress during outages
• Rigorous, organized and able to follow multiple activities in parallel
• Professional experience: 5+ years in infrastructure operations or similar experience
• Basic knowledge in hosting: Windows OS, Linux OS, patching solutions (WSUS / MCEM / RedHat Sat), VMware, Active Directory / Linux IdM
• Basic knowledge in network: LAN / WAN, TCP/IP

This position requires a French security clearance or will require being eligible for clearance by the recognized French authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Defence and Space SAS

Employment Type:
Permanent

Classe Emploi (France): Classe G13

Experience Level:
Professional

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.