Material & Processes Engineering Support (M/F) (H/F)

Job Description:

Airbus Commercial Aircraft is looking for a Materials and Process Engineering Support Engineer (f/h) to join our Structure Customer Support department, a department of about 55 skilled and committed people based in Toulouse, France.

You will be part of the Structure Engineering Customer Services team, which deals with engineering issues (including aircraft on the ground), supports the safety process by publishing events and actively supports the resolution of major in-service issues.

The objective of your activity will be to ensure appropriate support of material and process related topics for efficient and reliable support of flight operations.

As a Customer Support Engineer (M/F) for Materials and Processes, under the direction of the Product Manager, you will report to the Materials and Processes and Nondestructive Testing Manager.
You will be part of a team of 17 people, where we focus on the safety of our products, the satisfaction of our customers and the well-being of people.
On a daily basis, you will be in direct contact with our customers and a large number of Airbus stakeholders (Design Office, Repair Organizations, AOG Center, Chief Engineering, Programs, Manufacturing, Warranties, ...).

Your working environment:

The world capital of aeronautics and European capital of space research, Toulouse is a dynamic city in southwest France served by an international airport. Ideally located between the Mediterranean Sea and the Atlantic Ocean and close to the Pyrenees, it offers many opportunities for outdoor activities!

Because we take care of you :

- Financial benefits: Attractive salary, profit-sharing and incentive agreements, employee savings plan funded by Airbus, employee share ownership plan on a voluntary basis, with allocation of free shares depending on the number of shares subscribed.
- Work/life balance: Additional days off for special occasions and leave transfer options, a works council offering a wide range of socio-cultural and sports activities and other services.
- Wellness / health: supplementary health and welfare coverage (disability, invalidity, death). Depending on the site: health service center, concierge services, gym, carpooling application.
- Individual development: numerous evolution and training opportunities (catalog of more than 10,000 e-learning courses available in free access to develop your employability, certifications, accelerated development programs, expert path, national and international mobility).

At Airbus, we make it easier and more flexible for you to work, connect and collaborate. Wherever possible, we promote flexibility in the way we work to stimulate the spirit of innovation.

Your challenges:

Working directly with the Operators/MRO (Maintenance Repair Organization), your main tasks and responsibilities will be to:
- Provide the highest possible level of technical services to Airbus customers on material and process engineering issues: painting, stripping, surface protection, sealant, cleaning, adhesives, composite, metal, fasteners, etc.
- Evaluate the financial impact of various in-service problems on operators
- Provide customers with relevant technical information using all appropriate means or media (technical presentations, symposium, Webex,...) to improve their operation
- Provide on-site technical assistance to customers in terms of consulting and awareness
- Provide technical support to customer service departments and other Airbus departments
- Initiate and follow up on updates of equipment and process documentation (Airbus Maintenance Manual, Structural Repair Manual)
- Contribute to the development of harmonized and updated generic procedures for ATA Chapter 51
- Contribute to the technical resolution of problems identified in service.
- Contribute to the improvement of in-service support and propose solutions based on in-service experience for new products and development in collaboration with the relevant design office
- Provide technical expertise within and outside the Airbus organization.
This role involves some travel for business within and outside Airbus so you must be able to travel accordingly