ATR - Customer Program Director

• *Job Description:**
• About us *

ATR is the *world's number one aircraft manufacturer in regional aviation* providing a new generation of turboprops. We are a joint venture between *two European aeronautical heavyweights, Airbus and Leonardo. * From the world's largest cities, to our planet's most remote regions*, our purpose is to deliver air travel* to people, communities and businesses in an *innovative, sustainable and modern way.* If you strive for excellence, are driven by *ambition*, *trust *and *respect* as we are, then get your career off to a flighting start with ATR!

• Our leadership profile:*
• People Centric Entrepreneurial Inspiring Exemplary Innovative Humble *
• At ATR y **ou will work with passionate colleagues to make a difference in a human size company with attractive advantages! *

We are looking for a *Customer Programme Directo*r (CPD) to come onboard in our Customer Line Directorate in a team of 17 collaborators!

• Career Path : Major Project Manager *
• Your Mission *

The Customer Programme Director is the Program overall focal point in front of Customers as "Program Account Manager" for dedicated Customers/Fleets. The Customer Programme Director is the "End to End" Leader of the "Fulfill Customer Order (FCO)" Process (for given Customers/ Fleets accounts), which aims at defining, designing, manufacturing and delivering customized a/c on-Time, on- Quality, on-Cost, and at Customer's expectations & satisfaction, while protecting ATR interests. For her/his Customers/Fleets, and with the support of multi- functional CPD core team members, the Customer Programme Director leads the end-to-end activities from Purchase Agreement/Memorandum Of Understanding until Aircraft industrial delivery. That means:

• Ensuring that the required deliverables are produced on-time and on-quality as per the defined milestones & quality gates sequence, and that they meet the Customers' expectations.
• Performing risk management all along the process. Ensures a close follow-up of a/c progress from Build-up process, Assembly and Flight Line & Delivery Phases. And works on recovery action plans to ensure adherence to Plannings and to secure notified Delivery Phases.
• Concludes Deliveries with establishment of the Commitment Letter and with Transfer of Title completion.

The CPD is accountable of: * Defining the main CPD process milestones (based on ATR Customization Process ) working in MFT with a cross-functional team

• Defining related procedures & tools (if needed)
• Defining all the deliverables for each gate & responsibility
• Defining meetings frequency for the internal ATR CPD Core Teams, and for the communication towards the Customers she/he has into account.
• Ensuring risk assessment/mitigation for the Fleets she/he has into account, from Customization, during Build-up, Assembly, and Flight Line and Delivery Phases.
• Challenging all involved stakeholders for the respect of the Plannings, and of defining with them some recovery action plans in case of non-adherence to the Planning (using escalation processes and MFT working principles).
• Ensuring Delivery planning adherence in accordance with notified Delivery Schedule.
• Commercial negotiations with Customers within the establishment, acceptance & closure of the Commitment Letter.
• Proceeding to the Transfer of Titles.
• About you *
• Fiel of study: engineering or Business school
• Minimum ~ 10 years of experience in the aeronautical field.
• Strong experience in Customer-facing role
• Strong negotiation skills
• Customer centric
• Ability to efficiently interact with diverse stakeholders from top management to operational level
• Ability to challenge status quo in situation of divergent opinions/interests
• Tenacity, dynamism and determination
• Strong capacity for coordination, adaptability, reliability
• Good communication and presentation skills
• Innovative spirit
• Autonomy and initiative on problem solving
• Fluency in English required (negotiation) and French, any other mastered language would be a plus
• ... but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!
• Our Recruitment Process *
• *Fatima* will contact you
• Innovative and digital assessment
• To get to know you better: interview with *Fatima* then with Mehdi Hr Recruiter
• What we offer *
• Highly competitive compensation package * (profit and success sharing, employee savings plan...)
• Work-life balance * (remote working, 6th week of paid leave, additional days off for family events...)
• Well-being / health * (supplementary health & welfare coverage...)
• Career paths * enabling employees to develop their skills and build a professional project
• Wide choice of development programs * for soft and hard skills
• CSE: * ATR (family and employee events) and Airbus CSE (travel, vacation camps ...)
• Diversity* *and inclusion*: Over 1400 men & women with more than 35 different nationalities work together in our teams !

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. * A propos d'ATR * ATR est le *premier constructeur mondial d'avions régionaux* et propose une nouvelle génération de turbopropulseurs. Nous sommes une *filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo. * Des plus grandes villes du monde aux régions les plus reculées de notre planète, *notre objectif est d'assurer le transport aérien* des personnes, des communautés et des entreprises d'une manière innovante, durable et moderne. Si vous recherchez l'excellence, si vous êtes animé par *l'ambition,* la *confiance* et le *respect,* alors faites décoller votre carrière avec ATR *! *

• Notre Leadership Profile : *
• Centré(e) sur l'humain un esprit entrepreneur inspirant(e) exemplaire innovant(e) humble*
• Career Path : Major Project Manager *
• Vous travaillerez avec des collègues passionnés pour faire la différence dans une entreprise à taille humaine avec des avantages attractifs ! *

Nous recherchons un Customer Programme Director (CPD) pour rejoindre notre Direction *Customer Line* au sein de l'équipe de *Fatima*: une équipe de 17 collaborateurs ! * Votre mission * Le/La Customer Programme Director (CPD) est l'interlocuteur(trice) principal(e) du programme vis-à-vis des clients, en qualité de « Program Account Manager » pour des clients ou flottes dédiés. Il/Elle est responsable de bout en bout du processus « Fulfill Customer Order (FCO) » pour les comptes clients/flottes qui lui sont confiés. Ce processus vise à définir, concevoir, fabriquer et livrer des aéronefs personnalisés dans le respect des délais, des exigences qualité et des coûts, conformément aux attentes et à la satisfaction des clients, tout en préservant les intérêts d'ATR. Pour les clients/flottes dont il/elle a la charge, et avec le soutien d'une équipe cœur CPD pluridisciplinaire, le/la Customer Programme Director (CPD) pilote l'ensemble des activités depuis la signature du Purchase Agreement/Memorandum of Understanding jusqu'à la livraison industrielle de l'aéronef. À ce titre, il/elle :

• S'assure que les livrables requis sont produits dans les délais et avec le niveau de qualité attendu, conformément aux jalons et aux points de passage (quality gates) définis, et qu'ils répondent aux attentes des clients.
• Met en œuvre la gestion des risques tout au long du processus. Assure un suivi étroit de l'avancement des aéronefs, depuis la phase de préparation (Build-up), l'assemblage, la ligne de vol (Flight Line) jusqu'aux phases de livraison. Définit et pilote les plans d'actions de rattrapage afin de garantir le respect des plannings et la sécurisation des livraisons notifiées.
• Conclut les livraisons par l'établissement de la Commitment Letter et la finalisation du transfert de propriété (Transfer of Title).

Responsabilités principales Le/La Customer Programme Director (CPD) est responsable de :

• Définir les principaux jalons du processus CPD (basés sur le processus de personnalisation ATR), en mode équipe multifonctionnelle (MFT) avec une équipe transverse.
• Définir…