IT Support Technician Ajouter aux favoris
- Provide first and second line support (for users working on location and/or remotely) mainly for Windows devices and Apple Devices;
- Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
- Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
- Assist and advise the user community in the technical and functional use of the Client's Corporate services and applications;
- Perform inventory/asset management and reporting;
- Communicate with end-users users on call status, installations, relocations, and recovery of equipment;
- Perform any other tasks necessary.
- Vocational training in Information Technology or similar subject;
- A Bachelor's Degree in Information Technology or a similar subject is a strong asset;
- At least 5 years of relevant work experience;
- Experience in providing support to Windows OS and Mac OS based client devices;
- Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
- Experience with first line networking (LAN, WiFi);
- Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
- Experience in O365 is a strong asset;
- Work experience in an international environment is an asset;
- Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
- Excellent communicator with friendly attitude and active listening skills;
- Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
- Able to work both autonomously and in a team;
- Logical thinking, desire to learn and continuously develop;
- Willing and able to be on-site 5 days per week;
- Must be eligible to work in the EU;
- Fluency in English (both written and spoken);
- Fluency in French is considered a strong asset.
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