Services Architect Manager M/F

• *Job Description:**
• Airbus Commercial Aircraft is looking for a Services Architect Manager (f/m) to join our experienced and passionate Strategic planning team within Airbus' Customer Services Department based in Toulouse, France.*

Thanks to our Customer-centric approach and knowledge of the air transport ecosystem market evolutions, partnership landscape and technology trends, our team of strategists and services architects drive and coordinate the definition of Airbus Aftermarket Strategic priorities, in alignment with the corporate objectives and regional specificities, around and beyond the aircraft platforms. We define together the mid and long term positioning of services for the next 2 to 15 years. *Your working environment:* Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

• *How we care for you:**
• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. **Your challenges:** As part of Airbus aftermarket strategy, you will be accountable for designing the Services architecture for digital trading business and connectivity, from strategy down to overall development plan, by:

• Evaluating different scenarios in order to find the optimum between Customer Value, technical feasibility and Airbus positioning, whilst ensuring consistency with Airbus aftermarket strategy and Product policy requirements
• Assessing the value of a potential system of Services based on robust financial models, for Airbus, its Customers and Suppliers when appropriate
• Leveraging the most appropriate business development tools (e.g. M&A, partnerships, Innovation, strategic initiatives)
• Formulating strategic questions into meaningful recommendations
• Formulating requirements towards enabling functions, for instance in order to optimise designs and maximize Airbus competitive advantage and unique selling point in relation to the projects under his/her responsibility
• Influence and convince stakeholders to validate and prepare the deployment and execution of the system architecture in the Customer Services Business Lines.

Your main activities:

• Orchestrate given strategic initiatives with all relevant stakeholders inside and outside the organization
• Run strategic value assessment scenarios for Airbus and its customers in order to feed the relevant decision-making process
• Formulate end-to-end Service offers by integrating different business line needs in terms of strategic development.
• Co-design Top Level Support and Services Requirements (TLSR) to unlock Airbus services growth related to current aircraft programmes and future platforms or developments
• Formulate Customer Services requirements and priorities to R&T, Innovation, Procurement, Digital, Design
• Propose new and/or disruptive services answering Customer Services strategic questions
• Investigate best potential solutions, including partnerships and M&A
• *Your boarding pass:**
• Educated to engineering degree level, with at least 15 years of experience and strong technical background. An MBA would be a plus.
• Broad knowledge of the Commercial Aviation industry
• Experience in Customer Services activities (e.g. Customers, aftermarket ecosystem...)
• Experience in project management
• Experience negotiating and working on contracts
• Experience in system or aircraft architecture would be a plus.
• You have a strong business acumen and a good understanding of financial drivers and business cases
• You are recognized for your leadership, communication and negotiation skills
• You are autonomous and able to work within a team and in a multicultural environment
• You are recognized for your ability to work with multiple stakeholders and your ability to work with short deadlines.

This position requires a security clearance or will require being eligible for clearance by the recognized authorities. Take your career to a new level and apply online now!

#LI-FM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ****Company:****

AIRBUS SAS

*Employment Type:* Permanent ------- Classe Emploi (France): Classe H15 *Experience Level:* Professional *Job Family:* Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to *** . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.