Airbus Beyond - Customer Support Coordinator (m/f) (H/F)

Job Description:

Our company

Airbus Beyond is an Airbus company that delivers transformative experiences, boosting skills, behaviours and knowledge. We have dedicated ourselves to developing professionals in aerospace for over 30 years. We are a compassionate team, unafraid of taking bold steps. We frequently use the term "we" because we believe in a collective effort, and we are eager to welcome you on this transformative journey we call Going Beyond.

A few key figures

• Pool of over 300 external trainers and consultants

• Over 100 customers from Airlines, airports, lessors, maintenance and repair organisations and aerospace suppliers internationally

• Approx. 30,000 learners per year

• Multi-cultural team based in China/India/Singapore/Germany/Portugal/France

We strive to create a caring, honest, and open working environment where every team member feels comfortable enough to speak up and get creative.

We fully believe in our values :

#GratitudeAndAttitudeAreChoices

#CaringIsWhatConnectsUs

#FortuneFavoursTheBold

... and we are looking for like-minded individuals to share the adventure.

Sounds like a match?

How about joining us as Customer Support Coordination ?

Details of the position:
• Contract type: unlimited
• Job grading (new Convention collective de la Metallurgy if based in France ) = Classe Emploi E10
• Location = Blagnac (31), France
• Onsite/Remote/Hybrid = Hybrid (up to 2 days of telework per week)

• Travel = This role may involve some international business travel and as such, you must be able to travel accordingly

Your mission:

• Scheduling and operations

Schedule operations considering resources’ skills, quality, availability, pricing and customer constraints
Organize logistics (rooms, site access passes, scheduling, etc.)
Accurately align with contractual frameworks and requirements when creating a project management plan and liaising with the customer and partners.
Identify potential operational conflicts proactively and engage with teams internally to provide possible solutions.
Answer customer requests, register and monitor participant enrollments.
Ensure all documentation & necessary equipment are available, as well as source and supply additional materials.
Manage all administrative tasks linked to the delivery of the training or service (prework, material, attendance sheet and evaluation sheet, certificates, course review...).
Rigorously ensure data input accuracy in relative internal tools: from initial project kick off, to delivery and invoicing.
Ensure smooth deployment and take initiatives to support flawless deployment.

• Lead Customer Operations

Project management role during post sales phases on deployed solutions: Be the focal point of daily operations for our customers, assisting with project management and organizing logistics and resources.
Monitor revenues, costs and margin in collaboration with Customer Success Managers.
Monitor resource allocation in collaboration with the Extended Team Management team.
Build reports and monitor project/programme profitability.
Proactive in continuous improvement and transversal topics.
Provide consolidated customer feedback from the service provided to the customer (evaluations etc) for internal improvement and actions and as part of the customer.

• Participate in customer relationship management

Support Customer Success Managers for standard offers proposal and issue training agreements.

Support Customer Success Managers during Account reviews, Prepare & co-facilitate customers meeting.
Ensure effective integration of lessons learnt.

• Resource/Trainer coordination in collaboration with our Extended Team Management team

Be the focal point for external trainers on operational and logistics for the
project/programmes they are to deploy.
Share feedback internally in order to propose practices to standardize and optimize pool management, as well as other continuous improvement initiatives.
Ensure the best use of identified partner competences/skills when allocating resources to projects.