Technical Program Manager, Customer Delivery

Toulouse, OccitanieCustomer Engineering & Experience – Customer Delivery /Full time /On-siteWanna join the adventure?Loft Orbital's mission is to make space simple. We deploy customer missions on our satellite infrastructure so our customers can focus on their applications instead of the spacecraft underneath them. The Customer Delivery team turns signed contracts into working missions on orbit and supports our customers from start to finish.As a Technical Program Manager, Customer Delivery, you maintain the engine that drives the Customer Delivery team forward. You connect Loft's product development efforts to our customer value stream, ensuring the team has the right capabilities, tools, and plans to execute customer missions. You will work alongside our Customer Delivery Engineers (CDEs), who design and execute each customer mission, by building the development plans and capability portfolio they draw on to deliver value to our customers. You will own Mission Development Plans that coordinate work across engineering, product, and operations teams; manage the Customer Offering Portfolio that defines what Loft can deliver; and drive quality, visibility, and consistency in how new capabilities are deployed to our customer offering. This role is well suited to someone who has taken products from development through deployment at a product-driven technology company and wants to apply that discipline iteratively across an active product line of missions flying in orbit.About this role:Own the Mission Development Plan for assigned missions: identify all work required to deploy and execute the mission, break it down into committed work packages with contributing teams, and drive it to completion against launch-anchored deadlinesManage the Customer Offering Portfolio: maintain the catalog of capabilities Loft can draw on to execute customer missions, identify deltas between the portfolio and upcoming mission needs, and drive new capability development with product and engineering teamsPartner with Customer Delivery Engineers to deliver customer value: CDEs execute the mission with the customer, and you ensure the capabilities, plans, and tooling they need are in place when they need themConnect Customer Delivery to Loft's product organization by representing operational and customer constraints in product planning, and by managing the deployment of new features and capabilities into operational useDrive cross-functional coordination and status clarity: run internal reviews with CDEs, report on development progress, risks, and blockers, and keep leadership and customers aligned on where things standEngage directly with customers, up to the executive level, on mission development scope, schedule, and capability tradeoffsContinuously improve Customer Delivery processes, templates, and workflows to increase execution efficiency without sacrificing qualityMust Haves:~8 years of professional experience in technical program, product, or engineering roles~3 years as an Engineering Program Manager (EPM) or Product-focused Technical Program Manager (TPM) at a product-driven technology company, leading cross-functional programs from definition through shipExperience deploying products into production or operational environments, including release readiness, cross-team dependency management, and post-deployment qualityExperience in the satellite or aerospace industry, with working knowledge of spacecraft systems, mission operations, or payload developmentExperience working directly with external customers, including executive-level stakeholdersExceptional and proven technical aptitude: able to go deep with engineers on architecture and tradeoffs, and translate that fluently for customers and executivesExcellent communication skills at all levels, from engineering deep dives to executive summaries, with the organization and prioritization skills to run multiple parallel workstreams in a fast-paced environmentNice to Haves:Direct experience with satellite on-orbit operations, commissioning, or ground segment softwareTechnical leadership experience (leading engineers or technical teams, formally or informally)Experience building or managing a product/capability portfolio, roadmap, or plan of recordExperience with international customers and distributed teamsSome of Our Awesome Benefits:Equity, we want you to have an active role in our successUp to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours, we want you to be at your bestHealth and life insurance, we care about your healthLunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it #loft-gourmand)Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differencesCompany and team off-sites and many other events to work & celebrate togetherRelocation assistance to Toulouse when applicable*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.Who We AreLoft: Space Made Simple. Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.As an international company your resume will be reviewed by people across our offices so please attach a copy in English.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.