ATR - Material Operations Manager - Referent

• *Job Description:**
• About us *

ATR is the *world's number one aircraft manufacturer in regional aviation* providing a new generation of turboprops. We are a joint venture between *two European aeronautical heavyweights, Airbus and Leonardo. * From the world's largest cities, to our planet's most remote regions*, our purpose is to deliver air travel* to people, communities and businesses in an *innovative, sustainable and modern way.* If you strive for excellence, are driven by *ambition*, *trust *and *respect* as we are, then get your career off to a flighting start with ATR!

• Our leadership profile:*
• People Centric Entrepreneurial Inspiring Exemplary Innovative Humble *
• At ATR y **ou will work with passionate colleagues to make a difference in a human size company with attractive advantages! *

We are looking for a *MATERIAL ACCOUNT MANAGER Referent * to come onboard in our *Customer Services* * Directorate * in* Vithoon's* team : a team of *12 *collaborators! * Your Mission * Under the Head of the Material Account Managers, the Material Account Manager is responsible for managing customer relationship on Materials topics, customer satisfaction, the sale and distribution of the spare parts for sales, exchange, repair and lease (under GMA contract or not). We are seeking a highly motivated Material Account Manager to join our dynamic team. In this role, you will be responsible for managing customer material needs, crucial to each customer's operations, ensuring alignment with ATR's quality and efficiency standards. The *MATERIAL ACCOUNT MANAGER* :

• Brings the right level of support to customers on their Material topics responding to all their queries using internal coordination of the subjects.
• Ensures the satisfaction of their customer portfolio while matching the required service level, minimize delays in their order backlog and handling different customer claims
• Develops the business of spare parts in order to maximize turnover and margin on their portfolio, understanding customer Material habits (Account Management) and purchasing processes.
• Drives continuous improvement initiatives within the material management process.
• Ensure adherence to ATR's safety and regulatory standards in all material handling processes.

*ACTIVITIES*

1. Manage the sales & support

• Daily follow-up of the orders backlogs (spares and services) and Order Intake, minimize delays and communicate to customers
• Develop strong understanding of its customer portfolio to be able to promote the right offer
• Support the customers in all their subjects to develop intimacy and trust
• Ensure weekly calls to share information on ordering backlog to customers
• Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation...)
• Drive the subcontractor's activities to ensure ATR commitments (response times to quotations and orders, delivery times, return deadlines, payment conditions, incoterms...)
• Build and drive the administrative and logistic indicators
• Collaborate with cross-functional teams to increase efficiency and productivity
• Ensure the promotion and basic support in the use of the available digital tools

2. Analyze the sales activities

• Support the HO Customer Order Desk in the preparation of the yearly spares logistics and sales objectives and action plan
• Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR's offers
• Build service level scorecard per customer, review with core customer accounts on a quarterly basis
• Follow the quotations into orders transformation rate to decline action plans and win sales

3. Develop customer satisfaction and the turnover through commercial actions:

• Build and maintain a tight relationship with customers, with quick response times and qualified answers through regular phone conferences and customer visits
• Coordinate with the Pricing and Inventory departments to target the "must sale parts" and manage the associated sales campaigns
• Pay attention to customer needs and maintenance planning in order to adapt offers and increase spares revenue
• Take part in price negotiations for strategic orders in order to push sales
• Put in place cross commercial actions with other services (sales of services, CSD...)
• About you *
• Bachelor's Degree / Master's Degree with 3 to 5 years Professional experience
• Minimum of 2 years experience in managing customer relationships and driving customer satisfaction

Expected skills:

• Knowledge of aviation industry is advantageous
• sense of negotiation and commercial related skills
• logistics & Supply Chain knowledge
• Relevant certifications (e.g., Customer Relationship Management) are a plus
• Strong Communication and proficiency in English and French required. Italian desirable
• Demonstrated strength in interpersonal, written and presentation skills
• Advanced level Office pack, SAP knowledge

* Soft skills:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to analyze data and develop actionable insights
• Proven ability to work collaboratively in a fist paced team environment
• Ability to manage multiple accounts and prioritize tasks effectively
• Specify the specific constraints (regular business trips...): travel up to 15%

• ... but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!
• Our Recruitment Process *
• *Vithoon *will contact you
• Innovative and digital assessment
• To get to know you better: interview with *Vithoon* then with a Talent Acquisition Partner
• What we offer *
• Highly competitive compensation package * (profit and success sharing, employee savings plan...)
• Work-life balance * (remote working, 6th week of paid leave, additional days off for family events...)
• Well-being / health * (supplementary health & welfare coverage...)
• Career paths * enabling employees to develop their skills and build a professional project
• Wide choice of development programs * for soft and hard skills
• CSE: * ATR (family and employee events) and Airbus CSE (travel, vacation camps ...)
• Diversity* *and inclusion*: Over 1200 men & women with more than 35 different nationalities work together in our teams !

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. * A propos d'ATR * ATR est le *premier constructeur mondial d'avions régionaux* et propose une nouvelle génération de turbopropulseurs. Nous sommes une *filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo. * Des plus grandes villes du monde aux régions les plus reculées de notre planète, *notre objectif est d'assurer le transport aérien* des personnes, des communautés et des entreprises d'une manière innovante, durable et moderne. Si vous recherchez l'excellence, si vous êtes animé par *l'ambition,* la *confiance* et le *respect,* alors faites décoller votre carrière avec ATR *! *

• Notre Leadership Profile : *
• Centré(e) sur l'humain un esprit entrepreneur inspirant(e) exemplaire innovant(e) humble*
• Vous travaillerez avec des collègues passionnés pour faire la différence dans une entreprise à taille humaine avec des avantages attractifs ! *

Nous recherchons un *MATERIAL ACCOUNT MANAGER (H/F) - Referent *pour rejoindre notre Direction *Customer Services* au sein de l'équipe de *Vithoon* : une équipe de *12* collaborateurs ! * Votre mission * Sous la direction du responsable des Material Account Managers, le Material Account Manager est responsable de la satisfaction des clients, de la vente et de la distribution des pièces de rechange pour le Spares, l'échange, la réparation et la location (sous contrat GMA ou non). Nous recherchons un Material Account Manager très motivé pour rejoindre notre équipe dynamique. Dans ce rôle, vous serez responsable de la gestion des besoins en matériel des clients, essentiels aux opérations de chaque client, en veillant à l'alignement avec les normes de…