ACCOUNT MANAGER CUSTOMER SERVICE (W/M)

These are your tasks:

As an Account Manager, you will be responsible for :

• Being the customers’ focal point for all Customer Services issues (Commercial, Technical, Logistics …) by establishing intimacy through regular face to face and remote contacts.
• Ensuring strong business relationships and smooth information exchanges between the airlines and Diehl Aviation.
• Monitoring customers’ fleets, managing commercial agreements, and keeping an eye on competitors’ activities.
• Resolving customer issues, developing the market and business partnerships within the assigned region in close collaboration with the Sales and Retrofit teams, and prospecting new opportunities in the aerospace industry.

Who we are looking for:

• You hold a Master’s degree in Engineering, International Business, or Business Administration.
• You have at least four years of professional experience in a technical and commercial role within the aviation or aerospace industry (airline, airframer, OEM).
• You bring valuable experience in customer relationship management, which is considered a strong asset.
• You are open to travel regularly, with customer visits of up to two weeks per month.
• You are recognized for your strong communication skills and your ability to build trust with stakeholders.
• You are fluent in both English and French, and ideally possess knowledge of German or other additional languages.

Why join us?

• A strategic position at the heart of aerospace support activities.
• A human-sized company integrated within an international group.
• Innovative projects in a demanding, high-tech environment.
• A dynamic site located at the center of the Toulouse aerospace ecosystem.

• Work location: Diehl Aerospace GmbH
  ZAC Saint-Martin du Touch
  6 Impasse Alice Guy
  31300 TOULOUSE
• Job Level:
  • Professional
• Working mode: Hybrid working
• Working time: Full time
• Employment contract: permanent
• Division: Diehl Aviation
• Start: Long term contract from 01/01/2026
  Executive status (215 working days per year)
  Daytime working hours.